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Web 2.0 and the Contact Center
Published: 10/06/09 07:40 PM EDT
Web 2.0 is changing the way customers interact with companies. Learn how to equip contact center agents with the appropriate skills and information required to support your customers.

Today
02:00 PM Enslow Publishers Announces New Trade Imprint at Book Expo America
01:53 PM Techquity: Apple, Google.............Microsoft, BlackBerry
01:49 PM CEO raises, pay cuts; What a change 1 year makes
01:26 PM What's News Midday Edition, May 23, 2013
01:05 PM For every action, there is an equal and opposite reaction, as good news doesn’t apply to all
01:00 PM BestDay - Thursday, May 23, 2013
12:53 PM Water monitor lizard invades Thai Parliament House
12:52 PM Students protest in Venezuela
12:50 PM Moore residents return to tornado-ravaged area
12:50 PM Russian animal astronauts return from space mission
12:49 PM Stockholm hit by worst riots in years
12:42 PM Commentary from Trader Rog - Thu 23 May, 2013
12:33 PM Deutsche bosses bid to boost bank
12:27 PM Trading at Noon: U.S. stocks recover after global selloff
12:23 PM Breakingviews: Nigeria needs good luck
12:10 PM It's safe to check your 401(k) again
12:05 PM Finding the next young tech millionaire
12:00 PM May 23, 2013 - Today's Industrial Market News from Industrialinfo.com
12:00 PM May 23, 2013 - Today's Industrial Market News from Industrialinfo.com
11:40 AM PODCAST: More money, more problems?
11:26 AM ITU, IEC Tackle Content Rights
10:57 AM NSN & Intel Get Edgy
10:53 AM Psychic elephant Nelly predicts Bayern to win Champions League
10:53 AM Polanski and Redford hit Cannes red carpet
10:50 AM EDL clash with police after London machete attack
10:44 AM Michigan questions Canadian nuclear waste proposal
10:43 AM Psychic elephant Nelly predicts Bayern to win Champions League
10:32 AM The Early Movers – who’s hot, who’s not
10:30 AM Pakistan had arrested American who was killed by drone
10:30 AM Europe Day Ahead: Achtung! Ifo clue to Germany’s Q2
 

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