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Generation Y and Quality Monitoring Implications
Published: 10/06/09 08:25 PM EDT
Quality monitoring is essential to improving agent and supervisor productivity and effectiveness and ultimately improving customer satisfaction. Learn how to equip your contact center with the appropriate quality monitoring programs required to support Generation Y.

Today
07:16 AM Lower open anticipated
07:11 AM Vietnam Veteran Producing Multimedia Documentary About Vietnam War and the Aftermath
07:05 AM Pre-Launch Orders Now Being Taken for Spree Fitness Device
07:00 AM Catalogs.com Invites Brides-to-be to Pin Their Wedding Inspiration to Win in the Wedding Dreams Pinterest Contest
06:42 AM Aretha Franklin Postpones Detroit Show, Health Woes Continue
06:42 AM WSJ What's News Early Edition, May 24, 2013
05:55 AM WSJ Your Money Matters A.M. May 24, 2013
05:31 AM RA’s Daily Russia News Blast – May 24, 2013
05:13 AM WSJ Tech Briefing, Early Edition, May 24, 2013
04:37 AM Why your next cocktail could be made in China
04:30 AM Reuters Breakingviews: Fussball success mirrors economy
04:00 AM BOOKchat: Zag By Marty Neumeier
03:00 AM Long® Fence Sponsors the National Memorial Day Parade with Temporary Fence Donation
03:00 AM Hulkshare to Unify the Online Music Blogosphere
03:00 AM Charlotte Dentist Lectures on the Advancements of Dental Implant Procedures at the "International Congress of Oral Implantologists"
02:40 AM ROUGH CUT: ECB's Draghi wants more European UK
02:18 AM Asia Week Ahead: Abenomics reaching its limits?
02:00 AM Money: Global stock markets fall 25 May 13
02:00 AM Reuters Today: More froth to come off whippy markets?
01:59 AM BHP Billiton Price Target Cut to $2,350.00 by Analysts at Jefferies Group
01:55 AM Can the Electric Car Save the Global Economy?
01:52 AM Denny’s Serves Up Grand-Slam Returns
01:30 AM Stocks Increasing Dividends for the End of May
12:00 AM Tech Talk: 05/24
Thu, May 23, 2013
11:41 PM The Fed as a Fig Leaf
11:20 PM Exelixis Prepares for ASCO 2013, Stock Stays Rangebound
10:18 PM Shelton, Underwood coming to aid of Oklahomans
10:18 PM Plenty of Good Economic News on Thursday
10:08 PM Omeros Announces INDA for OMS824 Cleared by FDA; Celgene Announces FDA Grants Priority Review for ABRAXANE
09:58 PM Inside China: Taiwan, China vie for toughness
 

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